Here’s a solid A2P‑compliant Terms of Service you can plug into your site and edit with your attorney. This is written for Roane & Co in the U.S. and includes the SMS/A2P pieces carriers look for.

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Roane & Co Terms of Service

Last Updated: 08/01/2026

1. Agreement to Terms

By accessing or using any website, mobile site, application, in‑store service, or other service operated by Roane & Co (“Roane & Co,” “we,” “us,” or “our”), including purchasing products and enrolling in our SMS/text messaging programs, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.

2. Eligibility

You must be at least 18 years old and a resident of the United States to use our services or place orders.

3. Purchases and Payment

All prices are shown in U.S. dollars and are subject to change without notice. We reserve the right to refuse or cancel any order, limit quantities, and correct errors. You agree to provide current, complete, and accurate purchase and account information.

Financing and “buy now, pay later” options, if offered, are provided by third‑party providers under their own terms and credit decisions.

4. Shipping, Delivery, and Returns

Delivery, haul‑away, and related services are available only within our stated service area and are subject to scheduling and availability. Any delivery windows are estimates and not guarantees.

Return, exchange, and “Love It or Swap It” style guarantees (if offered) are governed by our written in‑store and website policies at the time of purchase. Those policies are incorporated into these Terms.

5. SMS / Text Messaging Program

5.1 Program Description

Roane & Co may offer one or more SMS/text messaging programs, including:

• Order updates, appointment reminders, and delivery notifications
• Marketing messages, promotions, and special offers

Message frequency varies based on your interactions with us (for example, purchases, appointments, and responses to our messages).

Message and data rates may apply.

5.2 Consent to Receive Messages

By:

• Providing your mobile number at checkout, via a lead form, in-store, or online, and
• Checking a box, clicking a button, or otherwise affirmatively opting in,

you consent to receive SMS/text messages from Roane & Co at the mobile number you provided, using an automatic telephone dialing system or other technology, for transactional and/or marketing purposes, as described at the point of opt‑in.

Your consent to receive marketing texts is not a condition of purchase.

5.3 Opt‑Out

You can opt out of marketing text messages at any time by replying STOP to any message from us. You may receive one final message confirming your opt‑out.

To stop only certain types of messages (if available), follow the instructions in the specific message or contact us using the information below.

Opting out of marketing messages does not necessarily stop transactional messages (such as order, delivery, or account notices) that are reasonably necessary to service your account.

5.4 Help and Support

For help regarding our SMS program, reply HELP to any message or contact us at:

• Email: info@roaneandco.com
• Phone: 366‑255‑1301
• Address: 556 arbor hill rd, suite J
  Kernersville NC 27284

Carriers are not liable for delayed or undelivered messages.

5.5 Your Responsibilities

You represent that:

• You are the account holder or authorized user of the mobile number you provide.
• You will promptly notify us if you change or deactivate your mobile number.

You are responsible for any charges from your mobile carrier related to SMS/text messaging.

6. Privacy

Our collection and use of personal information, including your mobile number, is described in our Privacy Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

All content on our websites and in our marketing (including text, graphics, logos, and images) is owned by Roane & Co or its licensors and is protected by law. You may not use, reproduce, or distribute our content without our prior written permission.

8. Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose.
• Attempt to interfere with the security, integrity, or performance of our websites or systems.
• Scrape, copy, or reverse engineer our sites or services without authorization.

9. Disclaimer of Warranties

OUR PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROANE & CO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF OUR PRODUCTS OR SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE AT ISSUE.

11. Indemnification

You agree to indemnify and hold harmless Roane & Co, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorneys’ fees) arising from your use of our services or violation of these Terms.

12. Changes to These Terms

We may update these Terms at any time by posting a revised version on our website with a new “Last Updated” date. Your continued use after changes become effective constitutes your acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of the State of [Your State], without regard to conflict‑of‑law principles. Any dispute will be resolved in the state or federal courts located in [Your County/State], and you consent to their jurisdiction.

14. Contact Us

Roane & Co
556 arbor hill rd, Suite J
Kernersville NC 27284 
Email: info@roaneandco.com
Phone: 336-255-1301